Severe weather floods 11850 Directory Enquiries with calls for assistance
26th October 2011
The sudden downpour this week sent Dublin into complete chaos. 11850 revealed they experienced record levels of calls on Monday and Tuesday from people in despair, calling for transport information. Calls for taxis alone went through the roof seeing an increase of almost 60% in just one day. Call for tow trucks also peaked dramatically as people were forced to abandon the cars and in the sea of madness.
Call volumes in relation to other modes of transport also experienced a huge surge as Dublin bus and rail services were forced to divert and cancel many of their regular routes. Likewise, many flights in and out of Dublin airport were delayed or cancelled too, leaving many travellers stranded.
Commuters turned to 11850 for answers in their time of need and as a result, Ireland’s original directory enquiries service were forced to increase their staffing on the night to make sure all calls were answered within the quickest time possible.
The wave in calls volume continued to rise throughout much of Wednesday as the residents of Dublin began to deal with the destruction caused. 11850 told of the overload of calls to insurance companies experienced as the Dubs began the dreaded clean up.
11850 is Ireland’s original independent directory enquiry service. Celebrating its tenth anniversary of service, 11850 is committed to providing callers the highest levels of service, accuracy and courtesy. 11850 joined the kgb family of businesses in 2006. kgb is the world’s largest independent provider of directory assistance and enhanced information services.
11850 is market leader in text directory enquiries in Ireland and is the second largest voice directory assistance operator. Recognised as a leading innovator, 11850 was the first to introduce value added services such as free number textback, and remains the only DQ operator offering free search via the web.