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Complaints and refunds (11850/11860)

If the level of service provided by 11850 does not meet with your expectations, please provide us with feedback.

By phone
Contact our customer care team directly on 1800 923 433 between 0900-1700 Mon-Fri.

By email
Send an email to customercare@11850.ie

Via website
The contact us option at www.11850.ie has a feedback form where you can detail your complaint.

By letter
Our address: 11850 Customer Care, Block P1, East Point Business Park, Dublin 3

By fax
Number: +353 1 819 0088 (Attention: 11850 Customer Care)

What information Is required?

• Name
• Postal address (if refund is requested)
• Daytime phone number
• The phone number (and network) you called from
• The service you called to (11850 or 11860)
• The date and approximate time of your call
• The nature of your complaint (how did our service not meet your expectations)


If 11850 have given you incorrect information, poor service or you have experienced a technical fault, we will issue a refund. You can receive your refund in a number of ways. Just contact our Customer Care team directly on 1800 923 433 between 9am–5pm Monday–Friday. We will be happy to assist you. Please note, we may ask you to send a copy of your bill for verification.