Customer Care

Complaints (11850 – 11860 – 11888)

We would like you to find your dealings with 11850 positive and enjoyable.

We are committed to providing you with the highest possible standard of service in our power.

If you have any queries about the 118 numbers we operate, please do not hesitate to contact the Customer Care department.

Telephone: 1 800 923 433

Customer Care is open Monday to Friday between 9am to 5pm. Calls at any other time will be answered by a member of the call centre who will pass on your details to the Customer Care team for response.



If 11850 have given you incorrect information, poor service or you have experienced a technical fault, we will issue a refund. Just contact our Customer Care team directly on the details listed above. We will be happy to assist you.

To help us resolve your query, we may need the following information. We may also ask you to send a copy of your bill for verification.

  • Name
  • Postal address (if refund is requested)
  • Daytime phone number
  • The phone number (and network) you called from
  • The service you called (11850 / 11860 / 11888)
  • The date and approximate time of your call
  • The nature of your complaint (how did our service not meet your expectations)